Sales and Experience Manager
Full Time • Tacoma
Responsive recruiter
Benefits:
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Experience Manager who is energized by teamwork, motivated by improvement, and passionate about creating WOW! moments for families and staff alike.
About the Role
As the Sales and Experience Manager, you’ll be the heartbeat of our front-of-house operations. Your leadership is key to the Goldfish Swim School community experience. You will directly influence this through:
- Managing interactions with prospective members.
- Training team members.
- Collaborating on marketing initiatives.
- Running successful events.
Reporting to the General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during a portion of your shifts. This is a key-carrying position and you may be responsible for opening and closing the building independently.
What We Believe In:
- A Collaborative and Supportive Team Culture: You’re not just managing — you’re building up others to shine.
- Be Better Every Day: Small improvements, big impact. You’re always learning, growing, and helping others do the same.
- Celebrate!: We recognize wins, cheer each other on, and make work joyful.
- Deliver Incredible Hospitality: Every interaction should leave a lasting positive impression — for both guests and teammates.
Why You’ll Love It Here:
We work hard, support each other, and have fun doing it. At Goldfish Swim School, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally. Healthcare eligibility begins after 90 days of working 30+ hours/week.
Key Responsibilities
Lead Management & Team Coordination:
- Ensure prompt & effective follow-up with leads
- Monitor lead interactions and ensure a Golden Experience
- Support and guide the Customer Experience Representative team in achieving daily goals
- Attend scheduled team meetings and in-services
Marketing & Event Support:
- Collaborate with the marketing team to analyze trends and implement outreach strategies
- Coordinate and participate in community events
Billing & Inventory Support:
- Manage, track and order inventory in partnership with the General Manager
- Oversee billing communications before and after monthly invoicing
- Support the General Manager in running monthly billing
- Address billing concerns with clarity, compassion, and efficiency
Training & Onboarding:
- Assist with hiring and onboarding of all new employees
- Train and mentor new and current Customer Experience Representatives
- Foster a culture of service, support, and continuous learning
Reporting & Operations:
- Run regular reports to track performance and drive improvement
- Maintain organized filing, data systems, and in-school signage and boards
- Assist with staff scheduling and daily operational preparation
Certifications and Availability:
- Ellis & Associates Lifeguard Certification required (Training provided if not currently certified)
- All certifications must be kept current in accordance with renewal standards
- This is a full-time position (30+ hrs/week)
- Flexible availability is required, including weekdays, evenings and weekend shifts to accommodate for the business need.
Ready to Make a Splash?
Apply today and help us deliver the Golden Experience to every family — while growing in a company that’s all about purpose, positivity, and progress.
Compensation: $23.00 - $25.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!